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Recover your Facebook account if you can't access your account email address or mobile phone number If you're having trouble logging into your account, review these tips and known login issues. Was this article helpful? Still need help? Tell us If you can’t receive emails or text messages from us, maybe because you lost or upgraded your phone or your email account was hacked, learn how to recover your account if you can't I'm trying to figure out how to submit my ID to recover my old account. Answer a few questions, and we'll help you find the right solution. Requirements to apply for a verified badge For accounts not subscribed to Meta Verified, we look at a number of factors when evaluating Facebook Pages and profiles to determine if they're in This information is for people who are asked to do a security check and confirm their identity when they try to log into Facebook. 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